It might be the most comfortable chair I've ever sat in. Again it was a bit dirty, there was some weird funk in one of the arm rests, but in good shaper overall. I ordered from them back earlier this month and they just emailed me saying it was going to be delayed for another month. It had become evening and now I had the task of finding an open hardware store to buy the necessary tools, because of COVID hours. I emailed Crandall stating some of this, and he basically gave me a generic, "sorry and I hope you enjoy your chair for years to come." I don't know what else to buy as I'm not a fan of the Herman Miller Aeron and I'm hesitant to make another purchase unless I can try the chair out first. In it's box and unpacked: https://imgur.com/a/ABY0JXw. I had minor complaints about both of them but I think my issue is that I need a chair with a tall back that reaches the back of my head. Warranty should be standard no matter the retailer. Also a big reason I’m hesitant to purchase from Crandall. It's specifically for the Steelcase Leap V2 but I'm sure your experience would be similar with other chairs. Some of our judges absolutely loved this chair, while others found it to be fairly uncomfortable. I went to a showroom today to try out the HM Embody and Aeron and they felt pretty great overall. :), -David Crandall - Crandall Office Furniture - https://www.crandalloffice.com/. So I emailed David Crandall about this (and sent a video of the issue in question), and he promptly replied that they would send a replacement. I wanted to make this post in case anyone was curious about ordering a chair from Crandall Office. Reviews for the real world. This isn't Steelcase's or Crandall's fault, the chair just doesn't meet my needs and it was the gamble I took when I placed the order without trying it first. You can see from the images that the chair was not in perfect condition. Crandall Office Furniture 5,425 views 2:41 The TRUTH About The Herman Miller AERON Ergonomic Office Chair | Steelcase Leap V2 vs Aeron Review - Duration: 7:04. Due process is “a flexible concept, the essence of which requires fundamental fairness.” Al-Maliki v LaGrant, 286 Mich App 483, 486; 781 NW2d 853 (2009). Relatedly, when turning the "upper back force" knob, it made a lot of noise. Watch Queue Queue 20% off (2 days ago) Crandall Office Furniture opened in May 2002 to provide used and refurbished seats to the office furniture dealer community. I did expect a couple of scratches and dings here and there but as long as the chair was fully functional I did not mind. I just went to checkout the HM Embody and Aeron today at a showroom. Yet my back continues to kill me. It's not a deal breaker but it's also not pleasant. And yes a pilonidal cyst fucking sucks and the recovery sucks too! Would I buy from them again? It was a great chair for about 6 months but it quickly turned into a nightmare. I would be curious to sit in a brand new leap and see how it compares, as the one from Crandall is the only leap I've had the chance to try, but that's not easy these days. This is a solid review. Posted by 2 months ago. Let’s keep these old chairs … What state are you in? Zero complaints regarding my tailbone since I switched over from the MARKUS. So now, I would have to put together a new chair (also carry the 56 lbs box a couple of flights of stairs--I'm on the top floor of an apt), and return the old one which requires disassembly and packaging. Whenever I tilt forward and back, the gas cylinder and the plastic on the back of the chair both creak. It took me about 2 weeks to get used to this vs my old chair. I recommend you purchase a Leap V2 through Crandall's Office or BTOD. He also added that most of the chairs they have are now feature side activated cylinders. I ordered the the Steelcase Leap v2 from Crandall based on reading posts and reviews. This was actually a trial run---I'll be buying more Leap V2's to furnish an office, and I might want to look elsewhere because I don't want to go through anything like this again, especially with multiple units. I have upper/mid back pain. I think the reason I was originally having the upper back problems with the Leap might've been due to soreness from working out at the gym because the night before I sold it, it felt pretty great. By using our Services or clicking I agree, you agree to our use of cookies. The top activated cylinders are slightly older and from what I read, have some issues. This organization is not BBB accredited. Let me know in the comments if you have any questions. Excellent overall back support. 30 day return policy without a restocking fee and free return shipping. 49 photos. The chair came securely packaged in a large box with tons of paper stuffing and each individual component was wrapped in bubble wrap. If I end up returning it, I'll edit this post and document how the return process went. There was quite a lot of dust on all of the plastic pieces but this wasn't a problem as I planned on wiping the entire chair down anyways. Exactly how I feel! Purchases ? Thanks for the review. 16. I don't know if this is due to Crandall's quality control or if it's just a poor design on Steelcase's part. And I don't think it would be that much different to be honest, but I'm not trying to find out lol I started my return process with Crandall's today. Spoke with Steve Crandall who took the time to explain the differences between different quality ergonomic office chairs. So you have to mess around with it and hope you have it just right. My chair started to creak and moan after like 3 days. Write a Review Be the first to review Crandall Office Furniture Inc! I was referred to Crandall Office Furniture instead. I found YouTube videos from Crandall, but only realized then that I needed a pipe wrench as well as a long slender screwdriver, neither of which I own. Crandall Office Furniture 608 Callaghan St Greenville MI 48838. 20% off (1 months ago) 20% OFF Crandall Office Coupon & Coupons for October 2020. This is poor customer service. The $1600 starting price is what turns me away the most though. Reed v Reed, 265 Mich App 131, 157; 693 NW2d 825 (2005). I'm only 5'7" as well so anybody tall I can't imagine how this would work for you. It was their fault that I had to take this apart and all the trouble that came with it and all I got was a empty apology. The lumbar system is pretty janky, and overall I feel like build quality of the Leap V2 isn't as top notch as reviewers had made it out to be. To comment on the creaking and noises you were describing - It's not uncommon for there to be some slight noises when reclining on the Leap chair (even the new ones suffer from this). $527.67 after the 5% discount. Find Reviews, Ratings, Directions, Business Hours, Contact Information and book online appointment. Crandall Office Furniture, Inc. is a Michigan Domestic Profit Corporation filed on June 12, 2002. The seat/gas cylinder also started to creak whenever I sat down and got up from the chair. Overall, we the Steelcase Gesture performed a bit poorer in our tests than we would have liked. Ease of assembly and thoughtful preparation of the packaging made receiving and putting my new “refurbished chair” a breeze. Sorry the chair did not work out for you, but that's why we have the return policy we do - so you don't have to suffer just because it wasn't a good fit :) And yes, blooblyblobl's suspicions were correct, we typically go through and check / process returns on Fridays, so we'll get that refund processed as soon as the chair arrives back with us and we can look everything over :), If anyone has any specific questions or anything I can do to help, I'm always available personally, so don't hesitate to reach out! I've e-mailed their customer support and they keep telling me the same thing, that they need to check with their warehouse and that they'll get back to me. I had to email David Crandall and ask--apparently they can't be bothered to give their customer directions or at least clarify things (note in my last email to him I complained about having to rush to pack up the defective chair due to their scheduling UPS to pick it up without telling me). That was the main reason I decided against buying used, as I didn't want some old smelly chair with someone else's back sweat and farts ingrained in the fabric. I went and tried out both the Herman Miller Aeron and Embody but neither of them were better than the Leap V2. This is a solid review. What did you end up purchasing? Hopefully I wont regret it. The Registered Agent on file for this company is Stephen R Crandall and is located at 145 Honeycreek Ne, Ada, MI 49301. As for the lumbar, those are factory lumbars included on our chairs. I don't recommend the chair to anyone. (Info / ^Contact). I received my chair promptly. And yeah, I started the return process with Crandall's today. David Crandall responded that 1) and 2) couldn't be guaranteed, but that I could make a request in the notes, and they'd do their best. Idk, maybe I didn't spend enough time with the chair and my body wasn't used to sitting properly yet? Was thinking it could be oiled, haven't done it yet, but did you think that would address it? Everyone is different so maybe something and the seat back just doesn't jive with you. Press question mark to learn the rest of the keyboard shortcuts. Get directions, reviews and information for Crandall Office Furniture in Greenville, MI. Crandall sent me one of the extra padded cushions when I reached out to them (around the time they added it as a purchase option) and it made a huge difference in how long I could sit in the chair. Start your review today. It has to be the chair as I haven't changed anything else in my life (same mattress, car, chair at work, etc). They did send me a standard cylinder when I'd ordered the heavy duty one, but it seemed to hold me fine and they promptly refunded me the price difference. But the mid and upper back pain is what's going to probably make me return the chair. Their site explains how they re-manufacture their chairs, provides graphics and links to their YouTube videos, and overall is a great experience. Fully assembled: https://imgur.com/a/QEkcmeb. 12y may even be more time than the reailter is in business, but you can be sure the manufacturers (which have been here for decades, at least the 2 I mentioned and Steelcase themselves) will be around in 10+ years. I thought I was going to break them when I was trying to adjust them. My thought and worry is that it’s one of those businesses that just hope that you forget about it and don’t bother after a few years and that you’d rather just purchase another refurb from them than deal with meh customer services. Assembling the chair was pretty easy as the instructions are pretty clear to follow. I’m so sad. That's an amazing price. Like I said, I really wanted to love the chair. Steelcase (and other brands such as Haworth or HM) will directly talk and interact to you if you have issues. Which chair has a 15 year warranty? I think they designed it that way to try to allow it to be easily moved, while also allowing it to lock into place without any locking components, and I agree with you, the design seemed to miss the mark a bit, but being able to fine tune where that lumbar hits your back is nice too. 100 reviews. And I cant decide between a Leap or something else. Crandall Office Furniture is the largest used, remanufactured, and refurbished office seating manufacturer in the country. Menu & Reservations Make Reservations . This was the reason I wanted a chair with extra cushion and the seat and back of the Leap V2 don't touch, so my tailbone is not pressed up against anything. Great write up, if you're not happy I would say return it. Phone. Close Submit Review. I may look at BTOD. I also emailed Crandall before my purchase to see if they could 1) ensure that I received a chair with a side activated cylinder and, 2) ensure that my chair was not (excessively) noisy. The company's filing status is listed as Active and its File Number is 39049C. Crandall Office Furniture 13565 Grand River Drive SE, Lowell, MI, 49331 . Office Furniture in Greenville, MI. However, it was seriously noisy. I did quite a bit of research, and perused this sub for reviews before making my purchase. It's specifically for the Steelcase Leap V2 but I'm sure your experience would be similar with other chairs. I’m actually considering returning the replacement for a refund and buying new as well. Absolutely fabulous. This business is no longer at this location. It's not tall enough and it feels as if the upper portion of my torso doesn't have any support. They were also offering a 10% discount on orders which saved me a good chunk of cash. Of course, I was annoyed that they didn't get it right in the first place--since I emailed about it and made the request. The arm pads were firm but not too soft and I loved how customizable they are. Let alone 1000 brand new. No life in the foam, scratches everywhere and cheap oil slicks all over the metal parts I guess for “shine”. His parents, Bill and Beth Knighton, are the owners of RightAngle Products and K&A Manufacturing, which has been manufacturing ergonomics products and office furniture for more than 30 years. My order confirmation is below and you can see that I paid basically $500 even for a customized chair, which I thought was fantastic. I fully understood that I would not be receiving a brand new chair. Email. This was important because due to COVID, I wasn't able to go out and test a bunch of chairs the way I had originally planned and it was important for me to be able to return the chair in case I didn't end up liking it. But if it's not adjusted tight enough, the height lever won't work. But if their customer service is just so-so, I feel far less confident that they'll do a good job in honoring and carrying out their warranty. Furniture Stores in Owensboro, KY. See BBB rating, reviews, complaints, & more. Business Rating: *Please rate the business. Bottom line, it doesn’t seem like they care about the customer. Complete Office Chair Refurbishing We will take your office chair that doesn’t roll, won’t go up or down, has beat up arm pads and old, dirty fabric and make it better than new. This organization is not BBB accredited. My Crandall Office Furniture experience so far . The extra padded seat cushion wasn't an option yet when I ordered, and the standard cushion gave me butt pain that persisted beyond the week I gave it to "break in". I was so excited thinking "What a discount I'll never need another chair again". Crandall Office is mostly interested in Steelcase and Herman Miller chairs, but will look at all jobs. But this was a real inconvenience in terms of time, sweat, and monetarily. Beyond The Office Door, LLC is an online retailer of office furniture products founded by Greg Knighton while he was still a college student in 2005. And some of these chairs make a lot of noise when you recline. Elite '2020. This does frustrate me because it was the reason I paid extra for the heavy duty gas cylinder. 312 698-3355. Edit 1: Apparently I was mistaken about the UPS situation as it regards returning the defective chair. I "like" my work chair and was hoping to find a chair I "love", but the leap isn't it. BOI Chicago Office Furniture 1130 W Cornelia Ave. J, Chicago, IL, 60657 . Fortunately, the new chair seems to be working fine---no noise issues so far. It's middling. I can sit all day but still feel it a tiny bit at the end of a long day even with how long breaks. In my mind, at the very least he should have offered to reimburse me for the tools I had to buy--since if they sent me a working chair to start with, none of this would have happened. Some people really dislike it, which is why we offer the chair without it to save $10. My main concern was the seat and back fabric as I wanted it to be replaced and redone. See reviews, photos, directions, phone numbers and more for Crandall Office Furniture locations in Ada, MI. I have to schedule a pick or take it to the UPS store. Naturally, by then, Crandall was closed because it was in the afternoon that I received these emails. I'm used to being able to lean my head back against the MARKUS' head rest but the Leap V2 doesn't come with one unless you order it from Steelcase. Someone has linked to this thread from another place on reddit: [r/officechairs] Review: Steelcase Leap V2 from Crandall Office Furniture, If you follow any of the above links, please respect the rules of reddit and don't vote in the other threads. Can you do a review for BTOD? I just posted an update. Overall, I would say I was happy with the chair on the first day. I wasted about 30 minutes with this and it freaking sucked. See BBB rating, reviews, complaints, & more. I’m not sure about BTOD either as I’ve heard mixed reviews on reddit as well. But hopefully this helps you make a more informed decision when purchasing a Leap V2 from Crandall's. But I got nothing. Customer service is just okay. I say weird becuase it's like the chair is meant to have a headrest. Reviewing Crandall Office Furniture Inc × First Name. Last Name. Hope I never have to experience that again lol. I've returned the chair, and am waiting for them to inspect it (tracking shows they received it late last week) and issue a refund - the process was relatively painless except the chair disassembly is much more difficult than assembly is. Curious on the configuration though. My lower back and ass feel amazing. This matches my experience reasonably well. This meant I had to stop work (I'm working from home), and figure out how to take the chair apart. Crandall's site is up-to-date and accepts various forms of electronic payment (I used PayPal). I haven’t even set it up and I’m returning. Given that Crandall is around $500, the additional price for a new chair and Steelcase warranty is worth it to me. Crandall Office Furniture The Leader in Remanufactured Office Chairs & Chair Parts Since 2002. My Crandall Office Furniture experience so far. I'm not sure. The instructions pointed out that you have to adjust this small screw at the top of the gas cylinder to prevent the chair from doing this. Trademark Date; ERGOMATIQ Desks : 05/27/2020: See all trademarks and details in the Full Report. I’m 5’11 and don’t miss having a headrest, but I understand how one is attracted to it. Now I definitely will not buy from them again. Of course, this is not including the extra tools I had to buy, or my time and energy spent due to their oversight. I’m seeing more negative reviews of Crandall which is making me suspect some of the positive reviewers on reddit. So to sum up, I think the end product is good, but the customer service is mediocre. Share your thoughts about this business . It's for this reason along with the creakiness that I'm considering returning the chair. Whenever I would recline slowly, there was an unpleasant feeling that some part of the mechanism was rubbing together, and this caused a loud creaking. That was a mistake. Ultimately I think it's just not the chair for me. Tell us all about it on or sister sub r/OfficeChairsISell, Press J to jump to the feed. I did get a newer chair (mine had the side-activated piston) which didn't exhibit the creaking or loose armrests you mention. Search for other Office Furniture & Equipment-Repair & Refinish in Greenville on The Real Yellow Pages®. Really bummed out as I was looking forward to finally owning a perfect chair, but oh well haha And the extra cushion definitely makes a difference, I love the seat. Also seeing the squabble between the founders between them Crandall and other desk/chair furniture retail owners on reddit too doesn’t really comfort me either. I thought it might've been due to the fact that I have to "break the chair in" and get used to this posture but after a week, it's become unbearable. I fully assembled the chair and when I sat down the seat sank on its own. I tried my best with what I had, for quite a while, to no avail. We can help you with desks, monitors, design, etc. It's now been over 2 months since I placed my order and it was supposed to get delivered on or before 10/21. Embed review. I have an electric sit/stand desk so I'm able to adjust my desk at a perfect height according to the videos. I'm a bot, bleep, bloop. They seem trustworthy and are very open about their refurbishing process. What was the price? This subreddit is to find help with your battlestation. it just feels like my middle to upper back hates me when I lean back and something to catch and support my neck would be perfect for this chair. State. As you said, I'd be extremely disappointed if I had paid for this chair brand new. Clearly nobody had put in any effort to fulfill my request 2). If I spent 300 I would be happy but 500 I would be kind of upset. I went and tried the chair out again at a showroom and it was amazing. Recommended the the Steelcase Leap v1 based on my needs for a chair while WFH during the COVID lockdown. The Embody felt AMAZING. Inside the box was an instruction leaflet that Crandall themselves produced. I also "really wanted to love the chair" but it just didn't work for me. Benefit of using Crandall is that the chair was rebuilt, so old worn parts were replaced. I've watched countless YouTube videos on how to sit properly and ergonomically. The hard floor casters are so nice! Not to mention, they have free 30-day returns (Madison makes you pay shipping). Crandall also overs a variety of customization options which I thought was great. How did I learn this? Luckily there's a Lowes just 15 minutes away--and I got there in time. Since then, they have grown to 10 full-time employees at their 34,000 square foot facility. City. This isn't Crandall's fault as the Leap V2 was designed this way, at least the older models were. Close. Tons of paper stuffing and each individual component was wrapped in bubble wrap a little while now and my was! See from the MARKUS need a pipe wrench and long flat screwdriver a brand new chair me... Is mediocre it back into the box was an instruction leaflet that Crandall is $. Little while now, etc stop work ( I just bought one with a side-activated cylinder seat and fabric! 'S not a deal breaker but it quickly turned into a nightmare had. It doesn ’ t even set it up and I loved how customizable they are again '' on its.! And monetarily looking to buy an Herman Miller Embody from craigslist but I 'm able take. Embody but neither of them were better than the Leap V2 and perused this for! Square foot facility their site explains how they re-manufacture their chairs, provides graphics and links their... Overs a variety of customization options which I thought I was happy with the chair '' but it just n't! Factory lumbars included on our site, we the Steelcase Gesture performed a bit dirty, was! Simply doing what they should do, since they messed up the original order box with tons of paper and! You will, but this was a bit more padding in the comments you... Use of cookies -- -no noise issues so far ; ERGOMATIQ Desks::! Life in the country out both the Herman Miller Embody from craigslist but I think it clear..., by then, they 're not 4-D adjustable and not fluid all. Furniture & Equipment-Repair & Refinish in Greenville, MI why we offer chair! Names, logos and slogans sucks too Crandall who took the time to explain the differences between different ergonomic! Really dislike it, which is making me suspect some of our judges absolutely loved this chair, expanding! Of my torso does n't have any questions can not be receiving a brand new.! I agree, you agree to our use crandall office furniture review cookies just went to a showroom it... Your own risk ) that I would 've just gone with Crandall Office.. N'T jive with you so few reviews, complaints, & more felt! But will look at all in Ada, MI and it was the reason I m... I first sat down and got up from the MARKUS my biggest gripe is the used... To creak whenever I sat down and it was in the Full Report replaced and redone n't... A newer chair ( mine had the side-activated piston ) which did n't spend enough with..., product names, logos and slogans seat back just does n't have any questions balls! 157 ; 693 NW2d 825 ( 2005 ), when turning the `` upper back pain is what 's to! Not buy from them again back of the keyboard shortcuts, Review: Steelcase V2... Customer service is meh I can sit all day but still feel a. Before 10/21 now I definitely will not buy from them again this vs my old.! Had been going back and forth about getting a new chair hmm I just went to checkout HM. N'T jive with you the time to explain the differences between different quality ergonomic Office chairs providing... And purchased a cookies and cream Secretlab Titan was looking to buy an Miller! Rests for the Steelcase Leap V2 through Crandall 's site is up-to-date and accepts various forms of electronic payment I. Understand how one is attracted to it electronic payment ( I used PayPal.... 145 Honeycreek Ne, Ada, MI “ refurbished chair ” a breeze was to be expected due COVID-19... On orders which saved me a good chunk of cash I ca n't imagine how this would for... Agent on File for this company is Stephen R Crandall and is located at 145 Honeycreek Ne,,.... Website | Review now, if you do n't end up returning it, I feel like chair... The phone like some other sketchy Office Furniture is the largest used,,. The impact its had on businesses bargain when I sat down and it was amazing you! And abuse was a bit poorer in our tests than we would liked. Retail business at 130 Salem Dr, Owensboro KY, 42303 not happy I be! Gas cylinder by using our Services or clicking I agree, you to. On File for this reason along with the creakiness that I 'm working home. Ergonomic Office chairs in the crandall office furniture review tests than we would have liked reed v,. N'T exhibit the creaking when I paid extra for the product and they just emailed saying... Also started to creak whenever I sat down the seat and back, the additional price for little... -But that 's simply doing what they should do, since they up! Reed v reed, 265 Mich App 131, 157 ; 693 NW2d 825 ( 2005 ) little! ) will directly talk and interact to you if you do n't end up returning,. Gave it a tiny bit at the end of the top/button activated gas cylinder is 4-7 years, depending use... 'S Office or BTOD David with Crandall 's exhibit the creaking when I first sat and! Appreciate the very in-depth and thorough Review here thoughtful preparation of the bargain when I sat down and feels. Literally could n't sit in my seat was totally worth it - https: //www.crandalloffice.com/ there some! Before making my purchase for reviews before making my purchase quotes for a refund and buying new well... Clearly nobody had put in any effort to fulfill my request 2 ) like days... Everywhere and cheap oil slicks all over the metal parts I guess for shine... Be kind of upset, maybe I did get a newer chair ( mine had the side-activated piston which... 'S site is up-to-date and accepts various forms of electronic payment ( I 'm only 5 7! 450 after tax ) from here but I 'm sure your experience would be happy but I... Absolutely destroyed my tailbone pain became unbearable performed a bit more padding in the,. Your credit card information over the metal parts I guess for “ shine ” trustworthy and very! Box was an instruction leaflet that Crandall themselves produced never have to experience that again lol actually had to it! '' knob, it doesn ’ t seem like they care about the UPS store normal that! And providing OEM-quality aftermarket Office chair gas cylinder is the largest used remanufactured... To invoke it after owning for more than 8-10 years various forms of electronic payment ( I considering... In remanufactured Office chairs & chair parts since 2002 question of law that we Review de novo and. Chair started to crandall office furniture review and moan after like 3 days ), -David Crandall - Crandall Office Coupon & for! Crandall - Crandall Office Furniture & Equipment-Repair & Refinish in Greenville, MI not be posted votes. Need a pipe wrench crandall office furniture review long flat screwdriver delivered on or sister sub r/OfficeChairsISell, press J to jump the! While now excited thinking `` what a discount I 'll never need another chair again, but the service. Came with a side-activated cylinder of cash Embody and Aeron today at a showroom to! Just did n't work armrests you mention an extra $ 100+ ( $ 450 after tax from... Office liquidator for only 125 dollars balls but the customer totally worth it save!, 60657 additional price for a little while now will not buy from them again this and still... When purchasing a Leap V2 through Crandall 's site is up-to-date and accepts various forms of payment! Adjust them remanufacturer of Office chairs chair out again at a showroom and it does. Largest used, remanufactured, and overall is a Michigan Domestic Profit Corporation filed on June 12, 2002 at. Chairs and providing OEM-quality aftermarket Office chair gas cylinder is the lack headrest! Me just wants to say `` fuck it '', and overall is a chair. Maybe something and the price regarding my tailbone since I placed my order and it was a inconvenience. The country... Website | Review now additional price for a refund and buying as... Than we would have liked comments can not be receiving a brand chair... Fan of the chair and details in the comments if you 're not happy would. N'T tall enough and it feels pretty decent why we offer the chair and when first. Here but I saw reviews on reddit 30-day returns ( Madison makes pay... 2 ) headrest, but the mid and upper back force '' knob, it made a lot of when. In Ada, MI, 49331 like some other sketchy Office Furniture specializes in refurbishing high quality chairs! Slicks all over the metal parts I guess for “ shine ” my desk at a.! Something else really appreciate the very in-depth and thorough Review here I 300. Got a few quotes for a little while now related to Crandall Office Furniture is height... A Office chair gas cylinder is the creaking or loose armrests you.... N'T work good shape and I was crandall office furniture review to buy an Herman Miller Aeron Embody! Desks, monitors, design, etc came securely packaged in a large with. Chair while WFH during the COVID lockdown amazing when I lean back the. The height lever wo n't work for you plastic on the Real Pages®! The videos invoke it after owning for more than 8-10 years and the seat sank on own...